CANCELLATION POLICY

We kindly ask for a 48-hour notice for any cancellations or rescheduling of appointments. This time frame allows us to accommodate other clients who may need the reserved slot.
We appreciate your understanding that our stylists are compensated based on commissions for each service they provide. Enforcing our 48-hour cancellation policy ensures fairness to our stylists and helps sustain our small business. This policy is designed to benefit both our valued clients and our dedicated team of stylists, especially considering the limited availability of appointments.

We know things come up - if you are running late, please let us know, and we will do our best to accommodate you. We schedule appointments according to our specialists’ availability and specialty. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients, our treatments are completed as scheduled. Cancellations of all services require a 48-hour notice. Thank you for your consideration and understanding.

RESERVATIONS

A reminder via email and text will be dispatched four days before your scheduled appointment. Please ensure to CONFIRM your appointment upon receipt of the reminder.
Should you wish to modify or cancel, kindly utilize the link provided at the bottom of your confirmation email or text. Alternatively, you may reach out to us via text at (914) 563-7224, or by calling us at (914) 292-5522.

ARRIVALS

As a gesture of consideration for your stylist, we kindly request all clients to be present 5-10 minutes before their scheduled appointment. Tardiness may lead to a reduction in the service duration. While we strive to make adjustments within the remaining appointment time, clients arriving late are accountable for the originally reserved service duration.
Please ensure your hair is clean and dry upon arrival. Refrain from applying any root touch-up spray or powder before your appointment, as the presence of these products may impact the assurance of complete coverage during root touch-ups.​

REFUND POLICY
 

All services provided by Bella Mia Salon are non-refundable.

If you are dissatisfied with your service for any reason, please notify Bella Mia Salon within 5 days of your appointment. We are committed to your satisfaction and will gladly offer one complimentary adjustment to the original service performed. Any adjustment must be completed by the original stylist or colorist and is limited to the service initially booked. Adjustments requested after 5 days, or requests to see a different service provider, will be considered new appointments and charged at the applicable service rate.

Clothing & Personal Belongings
 

Please wear appropriate clothing to your appointment, as hair color, lightener, and other professional products may come into contact with clothing during your service. While we take every reasonable precaution to protect your belongings, Bella Mia Salon is not responsible for any damage or staining to clothing or personal items.

Our salon policies are designed to ensure appointments run smoothly and to provide every guest with a professional, comfortable, and enjoyable experience at Bella Mia Salon. We appreciate your understanding and cooperation.

 

Bella Mia Salon – Service Liability & No Refund Policy
 

All services provided at Bella Mia Salon are performed with professional care; however, results may vary and are not guaranteed. By booking and receiving services, you acknowledge and accept all risks associated with salon services, including dissatisfaction with the final result.

All sales are final. Bella Mia Salon does not offer refunds under any circumstances.

Bella Mia Salon, its owners, employees, and contractors are not liable for any claims, damages, reactions, or outcomes related to services performed. By receiving services, you waive any right to legal action, claims, or lawsuits against Bella Mia Salon for any reason related to services rendered.

Booking an appointment constitutes acceptance of this policy.  

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​Outside Services & Alterations Policy

Bella Mia Salon and its stylists are not responsible or liable for any results once hair has been altered, treated, or serviced by another salon or individual. By choosing to alter your hair or receive services elsewhere, you release Bella Mia Salon, its stylists, and affiliates from all liability and waive any right to claims, refunds, disputes, or legal action of any kind.